CONNECTION ISSUES

My email address is not recognised / valid

The email address you are trying to connect to is not registered in our system. Send an email to cube.cib@bnpparibas.com or to your BNP Paribas Exane contact confirming your first and last names and your business phone number. We'll use this to check our records and solve the issue for you.

I haven't received the confirmation email to access BNP Paribas Exane Research

Check whether the email has arrived in your "Spam" or "Junk" folders.

  1. 1. Select the exanebnpparibas.com email in the Spam�or Junk folder.
  2. 2. Right-click to view the management settings.
  3. 3. Go to the "Unwanted" or "SPAM" management section.
  4. 4. Select "Never block this sender" and / or "This is not undesirable".

You will receive future emails from cube.cib@bnpparibas.com in your standard inbox,

If you can't find this email in your spam folder, send an email to cube.cib@bnpparibas.com or to your BNP Paribas Exane contact confirming your first and last names and your business phone number. We'll use this to check our records and solve the issue for you.

When I click on the link in the confirmation email nothing happens

Copy and paste the link from the email into your browser.

I need to reconnect everytime I try to access a publication

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I'm not allowed to access this application

You may not have the right to access our application. If you want to be sure or have further information, please contact you account manager.

I need to replace an existing device

To protect content against account sharing, we limit the number of devices each user may register for accessing CUBE. Once the limit has been reached, an existing device must be de-registered before another device may be added. You can do this as many times as you need.